Privacy Policy
At FRAGRANCE LIGHT HOUSE, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.
Information We Collect
We may collect the following information when you use our website:
Name
Email address
Phone number
Shipping and billing address
Payment information
Order history
Device and browser information
Website usage data
We collect this information to process orders, provide customer support, improve our services, and communicate with you regarding your purchases.
Use of Your Information
We may use your information to:
Process and fulfill orders
Provide customer support
Communicate order updates
Improve our website and services
Prevent fraud and unauthorized transactions
Comply with legal obligations
Send promotional communications (if permitted)
Children’s Privacy
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee complete security. In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the following rights regarding your personal information:
Right to Access / Know
You may request access to personal information we hold about you, including details about how we use and share your information.
Right to Delete
You may request that we delete personal information we maintain about you.
Right to Correct
You may request correction of inaccurate personal information.
Right to Data Portability
You may request a copy of your personal information and, where applicable, request its transfer to a third party.
Restriction of Processing
You may request that we stop or limit the processing of your personal information.
Withdrawal of Consent
Where processing is based on consent, you may withdraw that consent at any time.
Right to Appeal
You may appeal a decision if we decline to process your request.
Managing Communication Preferences
You may opt out of promotional emails by using the unsubscribe link provided in those emails. Even if you opt out, we may still send service-related communications regarding your account or orders.
To exercise any of these rights, please contact us using the details below.
We will not discriminate against you for exercising your rights. We may request verification of your identity before processing requests. Where permitted by law, authorized agents may submit requests on your behalf, subject to verification requirements.
Complaints
If you have concerns regarding how we process your personal information, please contact us first using the details below.
If you are not satisfied with our response, you may have the right to appeal our decision or lodge a complaint with the relevant data protection authority in your jurisdiction.
International Users
Please note that your personal information may be transferred, stored, and processed outside your country of residence.
If we transfer personal information outside Europe, we will rely on recognized transfer mechanisms, including the European Commission’s Standard Contractual Clauses or equivalent safeguards where required by applicable law.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Refund & Exchange Policy
At FRAGRANCE LIGHT HOUSE, we believe in providing quality products and ensuring customer satisfaction. In line with our values and the principles of fairness and honesty, we offer returns, replacements, and refunds under the conditions outlined below.
Important Notice
Orders once placed cannot be cancelled.
Returns & Replacements
If you receive an item that is damaged, defective, or incorrect, you may request a return or replacement.
How to Request a Return
Email us at fragrancelighthouse@gmail.com within 24 hours of receiving your order.
Include a detailed description of the issue.
Attach clear photos showing the damage, defect, or incorrect item.
Wait for return instructions from our support team.
Once the returned item has been received and inspected, we will arrange a replacement at no additional shipping cost where applicable.
If more than 15 business days have passed since your return was approved and you have not received an update, please contact us.
Refund Policy
If you prefer a refund instead of a replacement:
The product must be unused.
The product must be returned in its original packaging.
The returned item will be inspected upon receipt.
Approved refunds will be issued to the original payment method.
Refund processing may take 2–3 business days after approval.
Conditions for Returns & Refunds
Returns and refunds are only available for:
Damaged products
Defective products
Incorrect items received
Non-Eligible Situations
Change of mind purchases
Products damaged due to misuse
Requests submitted outside the stated timeframe
Refunds do not include shipping costs unless the return is due to our error.
We reserve the right to refuse returns or refunds if adequate evidence is not provided or if the claim cannot be verified.
Contact Information
Email: fragrancelighthouse@gmail.com
WhatsApp Support: +92 313 6320960
Shipping Policy
At FRAGRANCE LIGHT HOUSE, we aim to provide fast, reliable, and transparent shipping services.
1. Order Processing
Orders are typically processed and dispatched within 24 hours of confirmation, excluding Sundays and public holidays.
Orders placed after 4:00 PM will be processed on the next business day.
For prepaid orders, customers must send a payment screenshot via WhatsApp to +92 313 6320960 for verification and confirmation.
2. Delivery Time Estimates
Major Cities
Lahore: 2–4 business days
Islamabad: 2–4 business days
Other Cities
4–5 business days
Remote Areas
5–7 business days
Please note that delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or other unforeseen circumstances.
3. Shipping Charges
Shipping charges (if applicable) will be displayed at checkout before order confirmation.
Free shipping is available on all products.
4. Order Tracking
Once your order has been dispatched, a tracking number will be provided via WhatsApp or email.
You may track your shipment through the courier’s website or contact us for assistance.
5. Cash on Delivery (COD)
For Cash on Delivery orders:
Ensure all contact details are accurate.
Be available to receive the package.
Have the exact cash amount ready where possible.
6. Delivery Issues & Delays
If your order has not arrived within the estimated delivery timeframe, please contact us.
If a shipment is returned due to an incorrect address or repeated failed delivery attempts, additional shipping charges may apply for re-dispatch.
7. International Shipping
We currently offer international shipping to selected destinations.
International delivery times and shipping costs may vary depending on the destination country and courier service availability.
Contact Information
Email: fragrancelighthouse@gmail.com
WhatsApp Support: +92 313 6320960